Privacy Policy

Information we collect

• Account details: your username, email address, account credentials and preferences.
• Orders: your name, contact details, billing and shipping address, purchased items, order value, payment status and transaction references.
• Support requests: your order reference, messages, delivery details and any photos you choose to upload, including information you provide through WhatsApp.
• Community articles: the titles, summaries, text and images you submit, your account display name, submission status and moderation feedback.
• Website and security data: session identifiers, IP addresses, browser or device details and security logs used to operate the store and prevent misuse.
• Puzzle activity: saved game progress, results and your public player name. Photos used for custom online puzzles are stored in your browser unless you choose to share them. Signed-in game results may be saved to your account.

How we use your information

We use it to manage your account, fulfill and deliver orders, process payments and refunds, handle support tickets, maintain game features, prevent fraud and meet legal or accounting obligations. Where applicable, this processing is based on fulfilling our contract with you, complying with law, our legitimate interests in operating a secure store, or your consent.

If you choose to subscribe to marketing messages, your subscription information is used for that purpose. You can unsubscribe using the link in a marketing message. A purchase or support request is not treated as consent to marketing.

Payments and service providers

Payments are processed through PayPal and the payment methods available in checkout. Payment details are entered through the provider's payment interface. MAZI PUZZLE does not store complete payment card numbers or card security codes. PayPal handles information under its privacy statement.

We share the information needed to provide our services with hosting and store infrastructure providers, payment processors, delivery providers and support service providers. The website uses WordPress and WooCommerce, Hostinger hosting and its newsletter integration, and security checks such as Google reCAPTCHA where enabled. We may also disclose information when legally required or to address fraud, safety or legal disputes.

If you contact us through WhatsApp, your interaction is also subject to WhatsApp's privacy policy. We do not sell customer support messages or photos.

Cookies and browser storage

We use cookies and similar storage for sign-in, your shopping bag, security, preferences and puzzle progress. Payment and newsletter services may use their own cookies when their features load or are used. You can control cookies through your browser; blocking essential cookies can affect sign-in and checkout.

Custom puzzle photos and unfinished games may be stored locally on your device. Clearing browser data can remove these local saves. Sharing a puzzle or a personalized order card sends the content you choose to the app or service you select.

Optional website analytics

With your permission, we use self-hosted Matomo to measure page visits, traffic sources, device categories and clicks on selected store buttons. Analytics uses no advertising cookies, does not receive payment details, and does not record form contents, account details or private order links. IP addresses are masked before storage. Visitor counts are estimates, rather than a count of identifiable people.

We send optional analytics only after you allow it on this browser. We respect Global Privacy Control and Do Not Track signals. Your choice is stored on this device for up to 180 days; declining does not affect shopping or puzzle features. Anonymous visit records are retained for up to 90 days, with aggregated reports kept longer.

What other people can see

Your player name and leaderboard results can be public. Product reviews are public only when selected for display. Community submissions and uploaded article images are available to the submitting account and authorized store staff before review. Approved articles, their images, author display names and publication dates are public. Changes you submit to a published article are reviewed before replacing its public version. Support tickets and their photos are available only to the account holder and authorized store staff. Order cards may contain the first name from your order; please review a card before sharing it.

International processing

Because MOXI operates in China and uses international service providers, your information may be processed in China and other countries where our providers operate. Their data protection rules may differ from those in your location. We apply safeguards appropriate to the information and applicable requirements when working with those providers.

Retention and security

We retain account information while it is needed to provide your account. We keep order, transaction and support records for as long as needed to fulfill orders, resolve returns or disputes, prevent fraud and satisfy legal or accounting requirements. Information that is no longer needed is deleted or de-identified, subject to those requirements.

We restrict access to customer information and use technical and organizational safeguards appropriate to the store. No website or transmission method can guarantee absolute security. Please do not send payment card details in support messages or photos.

Your choices and privacy requests

You can update account details in your account. Depending on applicable law, you may request access, correction, deletion or a copy of your information, or object to or restrict certain processing. We may need to verify your identity before fulfilling a request, and some information may need to be retained for legal or transaction records.

Please send us a privacy request or contact us on WhatsApp. You can use WhatsApp if you cannot access an account. If you believe a child has provided personal information through this website, contact us through the same channels so we can review it.

Changes and contact

We update this page when our services or privacy practices change and revise the date above. Privacy questions can be sent to MOXI through our support ticket or WhatsApp channels.

Website design and website copyright belong to MOXI, Nanchang, Jiangxi, China. Product intellectual property is used under authorization from SHXH.