MAZI PUZZLE / CUSTOMER CARE
Returns & Refunds
A little help with your order.
At a glance
- Request a return within 7 days of receiving your order.
- Include the product, its original packaging and all gifts that came with your order.
- We process refunds within 3 calendar days after receiving and checking the complete return.
- Refunds go back to the original payment method.
How can I request a return or refund?
Please submit a support ticket with your order and the reason for your request. You can describe the issue in writing or attach a photo up to 5 MB. We will provide the return instructions and address in your ticket.
You can also contact us on WhatsApp for help. Return and refund requests are recorded and handled through support tickets.
What are the return conditions?
Your request must be made within 7 days of delivery. Return the product together with its original packaging and any included gifts, packed securely.
We cover return shipping for a defective product or an item sent in error. For other returns, the buyer pays the return shipping cost.
For a damaged item, a missing part or any other order issue, tell us what happened so we can review your request.
When will my refund be processed?
We process your refund within 3 calendar days after the returned product, original packaging and gifts have been received and checked. The refund is issued to your original payment method. Your bank or payment provider may take additional time to show the funds.
Shipping information
Standard shipping to the United States is free. Orders are processed within 10 hours of payment. Transit takes 4–10 business days after dispatch. For an update on an existing order, contact our support team.
This policy does not limit any rights you may have under applicable consumer law.